Privacy Notice

Introduction

This privacy notice provides you with details of how Go To Jo Ltd collects and processes your personal data through your use of our website at www.gotojo.co.uk, your purchase of our consultancy services, membership subscriptions, newsletter subscriptions, and any other interactions with us.

By providing us with your data, you warrant that you are over 18 years of age.

Go To Jo Ltd is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” throughout this privacy notice).

Contact Details

If you have any questions about this privacy notice or wish to exercise your legal rights, please contact us using the details above.

What Personal Data We Collect

Personal data means any information capable of identifying an individual. We may collect, use, store and transfer the following types of personal data:

Communication Data

This includes any communication that you send to us through contact forms, email, social media, direct messages, membership communities or any other method of communication. We process this data to communicate with you, maintain records and establish, pursue or defend legal claims. Our lawful basis is legitimate interests, namely the proper administration of our business and communications.

Customer Data

This includes your name, company name, billing address, email address, telephone number, payment details and purchase history relating to consultancy services or memberships. We process this data to deliver services, manage memberships, process payments and maintain customer records. Our lawful basis is the performance of a contract with you.

User Data

This includes information about how you use our website, membership areas, online content and services. We process this data to operate our website, improve our services, maintain security and provide relevant content. Our lawful basis is legitimate interests.

Technical Data

This includes your IP address, browser type, device information, time zone settings, operating system and website usage information. We process this data to administer and protect our website and business, analyse usage and improve performance. Our lawful basis is legitimate interests.

Marketing Data

This includes your marketing preferences and communication preferences. We process this data to send newsletters, updates, invitations, promotions and relevant business information. Our lawful basis is consent where required by law and legitimate interests where applicable.

How We Collect Your Data

We may collect personal data:

• Directly from you when you complete forms, subscribe to newsletters, purchase services or contact us.
• Automatically through cookies and website analytics tools.
• From payment providers such as Stripe.
• From publicly available business information where appropriate.

Marketing Communications

We may send you marketing communications where you have subscribed to our newsletter, requested information from us, purchased services from us, or joined one of our memberships.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, or by emailing [email protected].

We will never sell your personal data to third parties.

Disclosures of Your Personal Data

We may share your personal data with:

• Stripe for payment processing.
• Website hosting and technology providers.
• Professional advisers including accountants, solicitors and insurers.
• Government authorities where required by law.
• Service providers assisting with business administration, marketing or customer support.

All third parties are required to respect the security of your personal data and process it lawfully.

International Transfers

As we serve clients worldwide, your personal data may be transferred outside the United Kingdom. Where international transfers occur, we ensure appropriate safeguards are implemented, including adequacy decisions, UK-approved transfer mechanisms, and contractual safeguards with suppliers and service providers.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to those who have a legitimate business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. For tax and accounting purposes, customer information may be retained for up to six years after the end of the customer relationship. Where data is no longer required, it will be securely deleted or anonymised.

Your Legal Rights

Under UK data protection law, you have rights including:

• The right to access your personal data.
• The right to correct inaccurate data.
• The right to request erasure of your data.
• The right to restrict processing.
• The right to object to processing.
• The right to data portability.
• The right to withdraw consent where processing relies on consent.

To exercise any of these rights, please email [email protected]. You will not normally be charged for exercising your rights. We may request information to verify your identity before responding.

How to Complain

We are committed to protecting your personal data and respecting your privacy rights. If you have a complaint about how we collect, use, store or otherwise process your personal data, we ask that you contact us first so that we have the opportunity to investigate and resolve your concerns.

Please provide your name and contact details, details of your concern, any relevant dates or communications, and the outcome you would like us to consider.

We will acknowledge receipt of your complaint within 30 days and investigate without undue delay. Once complete, we will provide a written response explaining our findings, any action taken, and the reasons for our decision.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy notices before providing any personal data.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience. Some cookies are essential for the operation of the website, while others help us understand how visitors use the site. You can manage your cookie preferences through your browser settings and our cookie consent tools. For detailed information about the cookies we use, please refer to our Cookie Policy available on our website.

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